Refund Policy
We want you to be confident trying Unfindable. This policy explains our money-back guarantee and how cancellation works.
1. 30-day money-back guarantee
Paid plans come with a 30-day money-back guarantee. If you're not satisfied within 30 days of your first payment, you get a full refund, no questions asked. This applies to your first payment for the Monthly plan, the Yearly plan, or the One-time deep clean.
2. How to request a refund
Email support@unfindable.org from the address on your account within 30 days of your first payment and tell us you'd like a refund. You don't need to give a reason. We confirm by email within 1 business day and issue the refund to your original payment method through Stripe. Refunds usually appear on your statement within 5–10 business days, depending on your bank.
3. Cancel anytime
You can cancel a Monthly or Yearly plan anytime by emailing support@unfindable.org or, once online cancel is switched on, on the cancel page (we email you a one-time link to confirm). Cancellation stops future renewals. You keep the service until the end of the period you've paid for, and we confirm the cancellation by email.
4. After the first 30 days
- Monthly: charges after the first 30 days are not refunded, but you can cancel anytime so you're not charged again.
- Yearly: if you cancel after the first 30 days, your plan stays active until the end of the year you paid for, and it will not renew.
5. One-time deep clean
The deep clean ($49) is covered by the same 30-day guarantee. If you move to a Yearly plan within 30 days of buying a deep clean, we credit the $49 toward your first year.
6. What isn't a reason for a charge
We never charge cancellation fees. Because removal depends on independent third-party sites, we can't guarantee every listing will come down (see our Terms of Service), and the 30-day guarantee is there so you can judge the service yourself.
7. Contact
Refunds and cancellations: support@unfindable.org. We reply within 1 business day.